Campervan Operations Manager

1 month ago


Seattle, Washington, United States Indie campers Full time
About Indie Campers

We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Role

We're seeking a travel enthusiast with a passion for guest service to join our team in Kent - Seattle. As the face of our company, you'll report directly to the North America - Operations Area Manager and be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans, and managing depot operations.

Key Responsibilities
  • Guarantee all incoming rentals, perform and organize check-ins and check-outs, and coordinate team activities;
  • Handle customer complaints, emergencies, and local issues to ensure smooth operations;
  • Train, supervise, and coach your team (1 to 3 people);
  • Prepare and clean campervans, monitor maintenance and repair needs;
  • Take care of the fleet, logistics, and ensure campervans are maintained in top condition;
  • Source and establish a network of vendors and external partners to assist depot operations;
  • Control workforce scheduling, manage and report inventory, and stock;
  • Assist in reselling campervans, preparing and presenting them on-site to prospective and final buyers.
Requirements
  • You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • 1+ years of experience in a team management/lead/supervisory role;
  • You're fluent in English (mandatory);
  • You're eligible to work in the US, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
  • You're available to work rotating shifts, including weekends and public holidays;
  • You're a responsible person who takes their work seriously and can be relied upon.
The Indie Commitment
  • Be part of a young, fast-growing, and innovative company where you make a difference;
  • Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Schedules fixed in advance, with weekends and holidays being rotated between team members;
  • Compensation package that includes additional monthly variable salary, according to your performance and results, as well as a Referral Bonus Program;
  • Free Road Trips, so you can experience 1st hand trips around the US and Europe.


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