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Studio Head
2 months ago
Job Title: Studio Head - Quality Assurance Operations Manager
Job Summary:
We are seeking an experienced Studio Head to lead our Quality Assurance Operations team in Charleston, South Carolina. The successful candidate will be responsible for providing strategic direction and leadership to the site, ensuring employee and client satisfaction, as well as profitability.
Key Responsibilities:
- Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability.
- Oversee site operations, ensuring optimal resource allocation and driving improvements to the gaming services, especially in quality assurance for game testing.
- Manage the site's budget and P&L.
- Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded.
- Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction.
- Improve the organization through the application of best practice, procedures, policies, and technology.
- Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements, and employer obligations.
- Mentor direct reports, manage their performance, and attached KPIs, and support development through formalized development plans and coaching.
- Support the setup of new projects, enhancements to existing engagements, and generally provide support to key operational initiatives.
- Serve as escalation point for client concerns.
- Take an active role in the community representing and promoting the PTW brand.
Requirements:
- At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site.
- Experience managing operations at a strategic level in a fast-paced environment, within a global organization.
- Experience managing teams within the games services sector, including Localization, Quality Assurance, LQA, Player Support.
- Experience managing the P/L.
- Experience as a vendor.
- Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs.
- A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW's unique culture of quality and flexibility, which defines us with our employees, and clients, and their customers.
- Bachelor's or equivalent experience.
- A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks.
