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Customer Support Representative

1 week ago

Jacksonville, Florida, United States IQ Fiber Full time
About the Role

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at IQ Fiber. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers regarding their IQ Fiber internet service.

You will troubleshoot customer internet connections and home Wi-Fi, assist with new service requests, installation, and service questions, as well as billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing exceptional customer service via phone, email, and chat while working in a fast-paced office environment.

To succeed in this role, you will require a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.

  • Exceed customer expectations at every opportunity.
  • Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).
  • Manage customer communications received via multiple sources - phone, email, text, & social sites from potential or existing customers and respond to any questions or concerns.