Recertification Specialist

Job Title: Recertification Specialist

Reports to: Recertification Supervisor

Department: Recertification

FLSA Status: Non-exempt

General Purpose: Conduct annual recertifications and interim rent changes for public housing tenants in a timely manner in accordance with AMHA/HUD guidelines.

Essential Duties and Responsibilities:

• Travel to the development to conduct accurate annual and interim recertifications and rent changes within established time frames.
• Interview residents to gather relevant information about income and family composition, prepares and sends-out third party verifications, accurately calculates rents utilizing information obtained from data gathering process, and prepares appropriate and accurate lease documentation.
• Determine retro rent, calculate the underpayment, and schedule the repayment agreement appointment.
• Complete all necessary tenant accounting documents and submit for review.
• Set up repayment agreement, data enter rent charges, and establish month repayment program.
• Request, track, and follow up on all proposed lease cancellations.
• Provide all supporting lease cancellation documents to management staff and legal department.
• Determine EID eligibility and maintain tracking for 100% of all adult members for up to 48 months and complete rent adjustments as required.
• Review, document, and update all EIV reports while maintaining resident confidentiality.
• Maintains accurate and up-to-date resident files, including preparation of and follow up on all final paperwork and filing all paperwork in client files and preparing applicable logs.
• Log all incoming move in files, audit the new admission, log results, and follow up on all corrections.
• Provide accurate and timely information to residents regarding reporting requirements, HUD policies and Agency procedures.
• Respond in a timely manner to resident inquiries, and follows-up to ensure resident problems are resolved.
• Maintain expert knowledge of applicable AMHA/HUD guidelines.
• Maintain positive working relationships with service providers and other social service agencies.
• Represent AMHA in a professional and courteous manner at all times.

Competencies:

Demonstrates an ability to multitask, organize, and prioritize effectively; provides excellent customer service to tenants, colleagues at AMHA and other agencies; demonstrates accuracy with data entry and complex calculations.

Minimum Qualifications, Education and Certifications:

High school diploma or equivalent plus one year clerical and/or bookkeeping experience. Proficiency with computers required. Rent Calculation certification preferred, but required within one (1) year of employment. Must have a valid Ohio Driver's License and be insurable under AMHA.