Customer Service Representative

2 days ago


Dahlonega, Georgia, United States Hobby Lobby Full time
Customer Service Representative

Hobby Lobby is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is pleasant and efficient.

Key Responsibilities:
  • Customer Interaction:
    • Greet and welcome customers warmly as they enter the store.
    • Assist customers in locating products and provide information about the store's offerings.
    • Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
  • Sales and Transactions:
    • Process sales transactions accurately and efficiently using the store's point-of-sale system.
    • Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
    • Assist customers with returns, exchanges, and refunds according to store policies.
  • Product Knowledge:
    • Stay informed about current sales, promotions, and store events.
    • Provide product recommendations based on customer needs and preferences.
    • Maintain a thorough understanding of store products and inventory to assist customers effectively.
  • Store Maintenance:
    • Ensure the store is clean, organized, and visually appealing.
    • Restock shelves and displays as needed to maintain product availability.
    • Assist in setting up promotional displays and signage.
  • Team Collaboration:
    • Work collaboratively with team members to achieve store goals and objectives.
    • Participate in team meetings and training sessions to stay updated on store policies and procedures.
    • Assist with special projects and tasks as assigned by store management.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Previous experience in retail or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic math skills for handling transactions.
  • Positive attitude and a genuine desire to help customers.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
  • Competitive hourly wage.
  • Employee discount on store merchandise.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive training program to enhance your skills and knowledge.


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