Propane Delivery Specialist

1 week ago


Boone, North Carolina, United States Blue Ridge Energy Full time
Purpose of Position

This role provides exceptional customer service to internal and external customers and members, ensuring a high level of satisfaction and loyalty. The position involves performing professional service and installation of propane tanks and related products, as well as promoting the sale of all fuel products and appliances.

Duties and Responsibilities
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Perform residential and commercial deliveries of propane and other fuel products, ensuring accurate and efficient service.
  • Install and service propane tanks, equipment, and related products, adhering to safety protocols and company standards.
  • Process billing and payment procedures in accordance with established policies and procedures.
  • Perform routine maintenance on delivery vehicles, ensuring they are in good working condition.
  • Conduct pre-trip and post-trip inspections of delivery vehicles, identifying and addressing any issues or concerns.
  • Verify customer information, including tank size, product type, and serial number, to ensure accurate service.
  • Respond to out-of-product or service calls on a 24/7 basis, providing timely and effective support.
  • Conduct safety checks on company and customer equipment, identifying and addressing any hazards or concerns.
  • Develop new business opportunities to fill in routes and retain existing customers.
  • Act as a customer advocate, passing along customer suggestions to supervisors for consideration.
  • Participate in safety meetings, training, and activities, adhering to company and regulatory safety requirements.
Qualifications and Requirements

A high school diploma or equivalent is required, along with successful completion of the Certified Employee Training Program and any other necessary training or certifications.

The ideal candidate will have experience in propane service and delivery, with excellent communication and interpersonal skills. They must be able to work independently and as part of a team, with a strong focus on customer satisfaction and safety.

A valid NC Class B commercial driver's license (CDL) with Hazmat, air brake, and tank endorsements is required, along with a safe driving record and current D.O.T. physical exam.



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