Operational Support Specialist

4 hours ago

Saint Clairsville, Ohio, United States BrightSpring Health Services Full time
Job Summary

The Operational Support Specialist is a critical role within our organization, responsible for ensuring the Company's mission and initiatives are effectively implemented across our operations. This position requires a strong understanding of quality deliverables and the ability to provide operational support to critical areas.

Key Responsibilities
  • Provide operational and location staff education on quality deliverables
  • Track survey results and assist with survey preparation
  • Review and monitor quarterly safety committee workbooks
  • Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
  • Audit operational documentation and incident reports
  • Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
  • Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
  • Monitor Rest Assured cameras on a rotating schedule by operation after hours (evenings, midnight, and weekends)
  • Provide active treatment monitoring
  • Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
  • Train and coach various operational positions based on each team member's skillset
  • Manage the overall teams network site to ensure accurate data and materials are available
  • Manage the policy and procedure manual in conjunction with Regional Directors
  • Other duties as assigned
Requirements
  • Associate or Bachelor's degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
  • High School Diploma or GED required
  • Valid driver's license
  • Ability to work in group home or independent living home-like settings
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
  • Must maintain state regulatory certifications, as required by state/program requirements
  • Extensive Travel required
  • Non-traditional work schedule expected

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