Network Operations Center Technician

3 weeks ago


Fredericksburg, Texas, United States Nexstream Full time
Job Summary

We are seeking a highly skilled Network Operations Center Technician to join our team at Nexstream. As a key member of our NOC team, you will be responsible for monitoring and maintaining our network infrastructure, ensuring seamless communication and data transmission.

Key Responsibilities
  • Monitor alert systems and take prompt action to resolve issues
  • Assist in managing emergency processes for support requests requiring escalation
  • Perform fault analysis, isolation, and remediation in various technologies
  • Organize and prioritize work, adapting to changes quickly
  • Maintain accurate records in tracking resources
  • Collaborate with support technicians and management to provide excellent service
  • Act as a point of contact for all service requests
  • Develop technical skills by resolving support cases to enable progression to a technical support role
Requirements
  • Associate degree or equivalent experience
  • Experience with routers and switches
  • SNMP experience, basic routing experience, fiber, and wireless experience
  • CCNA or Network+ certification (desirable)
Benefits
  • Paid vacation time
  • Paid holidays
  • Health, dental, and vision benefits
  • Life and disability insurance
Work Environment
  • Primarily working in an office environment
  • High level of interaction with external/internal clients

Please note that this is a full-time position with the ability to work off-hours, weekends, or night shifts as required to support our 24/7/365 network operations center.



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