ServiceNow Technical Analyst

4 weeks ago


Minneapolis, Minnesota, United States Apex Systems Full time

ServiceNow Technical Analyst - AI/GenAI Expert

About the Role:

This position sits on the platform team with our client's group, Enterprise Finance Technology, and there is a big drive for Gen AI efforts. Some responsibilities of this Tech BA include looking at performance analytics, what is effective vs what is not, looking at the hits from searches and if adjustments are needed. This person must have experience working with ServiceNow.

Key Responsibilities:

  • Provide support to ESM Product Manager & Product Owners including:
  • Review dashboard and update features and stories as needed
  • Groom stories on all boards to ensure they have Acceptance Criteria and include clear descriptions of the requirements
  • Work with Scrum Masters to ensure all features and stories meet the minimum definition of Ready
  • Backup Product Manager and Program Manager, when needed
  • Monitor Sprint backlogs to ensure at least 2 Sprints worth of stories are groomed and ready
  • Provide timely updates on the status of critical initiatives contained within committed plan
  • Develop and execute communication plan to keep stakeholders informed of status
  • Develop and execute OCM plans to achieve Change Readiness for the use cases being delivered

ServiceNow Administration:

  • Support AI Search including AI tuning (to be transitioned from ITSM/HR to Platform)
  • Quantify value metrics for Gen AI use cases and track develop process for tracking

ServiceNow Administration Process Improvement:

  • Operationalize Governance processes for ServiceNow AI
  • Create action plans and stories to address friction in governance processes and implement continuous improvement as needed
  • Monitor and correlate impact on OKRs from Features


  • Minneapolis, Minnesota, United States Apex Systems Full time

    ServiceNow Technical Analyst - AI/GenAILarge Banking ClientDuration: 6+ months - potential to extend and/or convert FTELocation: Multiple locations across the USHybrid - 3 days onsite, 2 RemoteKey Requirements: 5+ years' experience with ServiceNow (HRSD or ITSM)Experience implementing AI Search and Virtual Agent4+ years working in an Agile Delivery team...


  • Minneapolis, Minnesota, United States Pioneer Management Consulting Full time

    As a ServiceNow Solution Lead, you will play a key role in designing, developing, and implementing innovative ServiceNow solutions to streamline operations and improve user experience across the organization.In this critical role, you will leverage your deep understanding of ServiceNow functionalities and best practices to create customized solutions that...


  • Minneapolis, Minnesota, United States Pioneer Management Consulting Full time

    Job OverviewPioneer Management Consulting is seeking a highly skilled ServiceNow Solution Lead to join our team. As a key member of our ServiceNow practice, you will be responsible for designing, developing, and implementing innovative ServiceNow solutions to streamline operations and improve user experience across the organization.Key Responsibilities:Lead...


  • Minneapolis, Minnesota, United States C4 Technical Services Full time

    Job Title: Technical Software Business AnalystAs a Technical Software Business Analyst at C4 Technical Services, you will play a pivotal role in bridging the gap between business and technical requirements for our 3D software applications.Responsibilities:* Lead cross-functional discovery sessions to gather and analyze business requirements from...

  • ServiceNow Engineer

    4 weeks ago


    Minneapolis, Minnesota, United States Genesis10 Full time

    Job Title: ServiceNow EngineerAbout the Role:Genesis10 is seeking a skilled ServiceNow Engineer to join our team. As a ServiceNow Engineer, you will be responsible for delivering moderately complex initiatives and deliverables within Software Engineering. You will contribute to large-scale planning related to Software Engineering deliverables, review and...


  • Minneapolis, Minnesota, United States Aloden, Inc. Full time

    Job Summary:Aloden, Inc. is seeking a skilled ServiceNow Developer to contribute to moderately complex software engineering initiatives and deliverables. As a ServiceNow Developer, you will analyze challenges, collaborate with teams, and ensure solutions meet compliance standards.Key Responsibilities: Participate in and consult on moderately complex software...

  • Software Engineer

    3 weeks ago


    Minneapolis, Minnesota, United States Aloden, Inc. Full time

    Job Summary:s a ServiceNow Developer at Aloden, Inc., you will be working on moderately complex software engineering initiatives and deliverables. Your primary responsibility will be to analyze challenges, collaborate with teams, and ensure solutions meet compliance standards.Main Responsibilities:• Participate in and consult on moderately complex software...


  • Minneapolis, Minnesota, United States WELLS FARGO BANK Full time

    About This RoleWe are seeking a highly skilled Lead ServiceNow Engineer to join our Enterprise Business Resiliency (EBR) team. As a key member of our team, you will be responsible for leading complex initiatives, ensuring system monitoring and operational efficiency, and defining opportunities to maximize resource utilization and improve processes.Key...


  • Minneapolis, Minnesota, United States WELLS FARGO BANK Full time

    About This RoleWe are seeking a highly skilled Lead ServiceNow Engineer to join our team at Wells Fargo Bank. As a key member of our Enterprise Business Resiliency (EBR) line of business, you will be responsible for leading complex initiatives and ensuring the smooth operation of our systems.Key ResponsibilitiesLead the development and implementation of...


  • Minneapolis, Minnesota, United States Omni Inclusive Full time

    ServiceNow Operations EngineerAs a ServiceNow Operations Engineer at Omni Inclusive, you will be responsible for ensuring the smooth operation of our ServiceNow platform. This includes performing systems support activities, participating in on-call rotations, and following documented procedures to ensure service availability and best practices.You will serve...

  • PAM Business Analyst

    4 weeks ago


    Minneapolis, Minnesota, United States C4 Technical Services Full time

    PAM Business Analyst RoleWe are seeking a skilled PAM Business Analyst to support our critical PAM remediation efforts and the strategic China Azure PAM project. This role is essential for enhancing our global security posture and ensuring compliance across diverse environments.Key Responsibilities: Analyze current privileged access processes and workflows...


  • Minneapolis, Minnesota, United States C4 Technical Services Full time

    Data Analyst IV Job DescriptionAt C4 Technical Services, we are seeking a highly skilled Data Analyst IV to join our team. As a key member of our data management team, you will play a critical role in analyzing provider data, financial data, and sales data to drive data management and governance rules that turn data into actionable insights for our business...


  • Minneapolis, Minnesota, United States BAE Systems USA Full time

    Job Summary:BAE Systems USA is seeking a skilled Technical Support Analyst I to provide technical support to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, software installations, and problem-solving skills.Key Responsibilities:Provide technical support to...


  • Minneapolis, Minnesota, United States HNI Corporation Full time

    Job SummaryHNI Corporation is seeking a highly skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for supporting, optimizing, and enhancing our Oracle EBS applications to meet business needs.Key Responsibilities:Provide functional and technical expertise in Oracle EBS Order Management module (Order Management,...


  • Minneapolis, Minnesota, United States C4 Technical Services Full time

    Job Description:As a Data Analyst IV at C4 Technical Services, you will play a crucial role in supporting the Rebranding initiative by working across ERP and Material Master systems. Your primary responsibilities will include executing processes to ensure timely material reservation and creation.Key Responsibilities: Execute material reservation processes to...


  • Minneapolis, Minnesota, United States Compunnel Full time

    Job Description:We are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for providing technical solutions to complex business problems. You will work closely with the business and IT organizations to understand business requirements and translate them into functional...


  • Minneapolis, Minnesota, United States Trimble Full time

    Job SummaryTrimble is seeking a Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to Trimble Transportation products and solutions.Key ResponsibilitiesProvide technical...


  • Minneapolis, Minnesota, United States HNI Corporation Full time

    Job SummaryHNI Corporation is seeking a detail-oriented and experienced Technical Analyst with expertise in the Oracle E-Business Suite (EBS), specifically in the Order Management Modules. The ideal candidate will be responsible for supporting, optimizing, and enhancing our Oracle EBS applications to meet business needs.Key Responsibilities:Module Expertise:...


  • Minneapolis, Minnesota, United States HNI Full time

    About the Role:HNI Corporation is seeking a detail-oriented and experienced Technical Analyst with expertise in the Oracle E-Business Suite (EBS) , specifically in the Order Management Modules (Order Management, Configure-to-Order (CTO), Advanced Pricing & Channel Revenue Management).The ideal candidate will be responsible for supporting, optimizing, and...


  • Minneapolis, Minnesota, United States ITR Group Full time

    Job Description:As a Technical Requirements Analyst for ALIP, you will work closely with Business Stakeholders in RSP/ALIP to move their admin systems and products to RSP. Your primary responsibility will be to capture requirements from the teams and create technical requirements specific to ALIP's features for the development team to build. In addition to...