Senior Swim Program Manager
4 days ago
At SafeSplash Swim School, we are committed to providing exceptional customer service and a safe learning environment for our clients. As a Senior Swim Program Manager, you will play a vital role in achieving this goal.
About the JobThe Senior Swim Program Manager is a full-time position responsible for overseeing all aspects of our swim programs, including customer service, staff management, and facility operations.
This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you possess these qualities and are eager to join a dynamic team, we encourage you to apply.
About SafeSplash Swim SchoolWe are a leading provider of swim lessons and aquatic programs for children and adults. Our mission is to make swimming a fun and accessible experience for everyone, while promoting water safety and confidence.
Key Responsibilities- Lead and manage a team of swim instructors and staff to deliver high-quality swim programs
- Ensure exceptional customer service through prompt response to inquiries and effective resolution of issues
- Develop and implement strategies to improve program efficiency, engagement, and retention
- Maintain accurate records and reports related to customer registrations, class scheduling, and facility operations
- Foster a positive and inclusive work environment that promotes teamwork and employee growth
- Bachelor's degree or equivalent in a related field (e.g., education, recreation, business)
- Minimum 2 years of experience in a leadership or management role, preferably in a customer-facing industry
- Strong communication, interpersonal, and problem-solving skills
- Able to work effectively in a fast-paced environment with multiple priorities
- Knowledge of swimming pool maintenance and operation is an asset
- A competitive salary: $50,000 - $65,000 per year, depending on experience
- Opportunities for professional growth and development within the company
- A dynamic and supportive work environment
- A comprehensive benefits package, including health insurance and retirement plan
- Free swim lessons for immediate family members
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