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Material Handling Equipment Technician
2 months ago
Established in 1985, Fairchild Equipment began as Yale Materials Handling. Under the guidance of Gary Fairchild, we expanded our manufacturer partnerships and service areas to effectively support Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. Our team has grown from a modest five employees to over 280 dedicated professionals. Now led by Chad Fairchild, we continue to explore growth opportunities while upholding our commitment to being a Family-Owned business.
COMPANY CULTURE
To deliver a comprehensive and dynamic customer experience, we rely on a team that embodies industry expertise, knowledge, and a strong customer service ethos. We value employees who share our commitment to excellence and are driven to surpass expectations. Join our Fairchild family
Core Values - We promote a healthy work/life balance and a positive work environment, adhering to the Golden Rule.
Safety First - Our commitment to safety is unwavering, in every situation and location.
Customer Loyalty - We strive for excellence in customer service. If we fall short, we are dedicated to making it right.
Employer of Choice - We foster a happy and productive workforce that outperforms the competition.
Community Engagement - We take pride in being active and responsible citizens in the markets we serve.
ABOUT THE POSITION
As a Technician, you will deliver outstanding customer service by maintaining and repairing material handling equipment at customer locations or within our branch facilities. This role involves performing mechanical repairs to ensure equipment operates at peak performance, thus providing our customers with effective and efficient solutions. Recent graduates from technical schools with backgrounds in automotive or diesel repair are highly encouraged to apply.
KEY RESPONSIBILITIES:
- Diagnose, repair, inspect, and maintain all material handling equipment assigned to you.
- Receive repair orders from the Service Writer.
- Communicate with customers regarding necessary repairs and obtain their approvals.
- Analyze work orders and observe equipment in operation to identify issues.
- Propose solutions that meet customer specifications.
- Provide estimates as needed.
- Repair, service, or recondition equipment as authorized by the customer or Service Manager.
- Coordinate with the Parts department to acquire necessary components.
- Conduct thorough inspections and make mechanical repairs based on findings.
- Document detailed repair descriptions on work orders, including model and serial numbers.
- Obtain customer signatures and communicate completed work or further repair needs.
- Inspect safety devices and make necessary adjustments.
- Lubricate moving parts and test repaired equipment for compliance with specifications.
- Maintain a professional appearance and cleanliness of your service vehicle and work area.
- Operate and maintain shop tools and equipment.
- Report safety concerns or incidents to the Service Manager or Supervisor immediately.
- Deliver quality work efficiently and professionally.
- Support marketing initiatives to enhance parts, service, equipment, and rental sales.
- Complete service forms and submit them to the Service department daily via work tablet.
- Embrace and embody the company's core value - Safety First - at all times and in all locations.
- Be open to new responsibilities as assigned by your manager.
REQUIRED SKILLS AND QUALIFICATIONS:
- Valid driver's license with a clean driving record; a CDL may be necessary.
- Experience in forklift repair is preferred; intermediate maintenance experience is essential.
- Ability to read and interpret safety manuals, maintenance instructions, and procedure manuals.
- Effective communication skills with customers and team members.
- Ability to work independently with minimal supervision.
- Must provide personal tools for the job; an annual tool incentive is available.
- High School Diploma or General Education Degree (GED).
- 3+ years of mechanical experience or relevant education.
- Basic computer and internet software knowledge.
- Comprehensive benefits package, including Medical, Dental, and Vision insurance.
- Uniforms provided and laundered by the company.
- Annual Tool Incentive.
- Company-paid Rx Safety Glasses.
- Company vehicle provided if required for the position.
- Paid Training opportunities.
- Generous Paid Time Off.
- Paid Holidays.
- 401(k) retirement plan with Employer Match.
- Wellness Program offering medical insurance discounts.
- Company-paid Short-Term and Long-Term Disability coverage.
The physical demands outlined here represent the requirements for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
- Exerting 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.
- Frequent physical activities include:
- Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, and hearing.
- Occasional physical activities include:
- Climbing, balancing, and fingering.
- Visual acuity requirements include:
- Close visual inspection for small defects and parts, and performing mechanical tasks of a non-repetitive nature.
- Environmental conditions include:
- Exposure to both indoor and outdoor environments, extreme temperatures, noise, hazards from mechanical parts, electrical currents, and chemicals.
