Customer Service Representative

4 days ago


Asheville, North Carolina, United States Hulsing Hotels Earth Fare Accucare Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hulsing Hotels. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Responsibilities
  • Provide professional and courteous assistance to guests, responding promptly to their inquiries and resolving any issues in a timely manner.
  • Process room reservations, handle payments, and maintain accurate records of guest stays.
  • Collaborate with other departments to ensure efficient communication and delivery of services to our guests.
  • Maintain a thorough understanding of hotel policies, rates, and promotions to provide accurate information to guests.

You will also be responsible for:

  • Familiarizing yourself with all hotel amenities and services to effectively communicate them to guests.
  • Anticipating and addressing potential issues to prevent negative impacts on the guest experience.
  • Working closely with colleagues to achieve team goals and promote a positive work environment.


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