Retail Sales Associate

3 weeks ago


Hoffman Estates, Illinois, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and a commitment to excellence. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Key Responsibilities:
  • Provide exceptional customer service by being visible, actively greeting, engaging, and assisting customers.
  • Process customer transactions through the check lane quickly, accurately, and efficiently.
  • Understand and operate the Point of Sale (POS) system, handling various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, coupons, and checkout procedures according to company policy.
  • Adhere to company guidelines on cash shortages and/or overages, working honestly and effectively to control loss.
  • Understand and adhere to guidelines on restricted sale items (alcohol, tobacco, DVDs).
  • Report pricing discrepancies to the Scan Coordinator.
  • Follow established policies and procedures for postage stamps, gift cards, and coupons.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Adhere to all local, state, and federal laws, and company guidelines.
Qualifications:
  • Customer service experience
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
  • Customer service experience
  • Prior experience as a bagger or courtesy clerk


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