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Customer Service Team Lead

2 weeks ago

Norman, Oklahoma, United States Insomnia Cookies Full time

Company Overview

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Insomnia Cookies is a rapidly growing bakery and delivery company that offers a unique and delicious product to customers across the country.

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Job Description

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We are looking for a skilled Shift Leader to join our team As a Shift Leader, you will be responsible for providing excellent customer service and ensuring that our customers have an exceptional experience in our bakeries.

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Main Responsibilities

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  • Provide exceptional customer service and quality products to all guests.">
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.">
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.">
  • Manage cash handling and deposits.">
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Requirements

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  • At least 1 year of working experience in a customer service focused role.">
  • Point of Sales systems experience.">
  • Outstanding communication, time management, and people skills.">
  • Outgoing/friendly/patient.">
  • Detail focused and results-oriented.">
  • Ability to lead-by-example and motivate others.">
  • Ability to lift up to 40 lbs.">
  • Legally eligible to work in the United States.">
  • Must be 18 years or older to be employed.">
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Benefits

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  • Flexible part-time work schedules.">
  • Excellent training & mentorship.">
  • Job stability with a rapidly growing and reputable company.">
  • Pet Insurance for your furry loved ones.">
  • Achievable growth/promotion opportunities.">
  • You get to work in a fun, exciting team environment.">
  • FREE cookies with every shift.">