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Client Relations Associate

2 months ago

Beltsville, Maryland, United States TireHub LLC Full time

Position Overview:
The Customer Service Specialist is responsible for nurturing and sustaining customer connections while providing exceptional service through both incoming and outgoing communications. Reporting to the Customer Service Lead, this role involves managing customer inquiries, escalating unresolved issues to the appropriate departments, and offering B2B and Accounts Receivable support as necessary.

Core Commitments:
The ideal candidate will embody the following key commitments:

  • Approachable: We prioritize relationships and foster a culture of respect and care for our customers and colleagues.
  • Adventurous: We embrace challenges and encourage innovative thinking to create unique solutions.
  • Relentless: We approach our responsibilities with vigor and dedication, ensuring we follow through on our commitments.
  • Speedy: In our industry, efficiency is paramount; we strive to complete tasks promptly and effectively.

Key Responsibilities:
  • Handle incoming customer calls and oversee all facets of order management.
  • Conduct outbound calls and campaigns as directed.
  • Escalate unresolved customer concerns to the relevant departments.
  • Follow up with customers regarding inquiries and issues.
  • Encourage customer use of self-service tools through clear communication and support.
  • Facilitate communication between Sales and Operations to enhance customer service.
  • Provide necessary B2B and Accounts Receivable assistance.
  • Complete additional tasks as assigned by the Customer Service Lead.

Competencies Required:
  • Customer Focus: Develop strong relationships and deliver customer-centric solutions.
  • Resourcefulness: Efficiently manage and allocate resources.
  • Results Driven: Achieve objectives consistently, even in challenging situations.
  • Collaborative: Work effectively with others to meet common goals.

Experience and Skills:
  • A minimum of 2 years of experience in sales or customer-facing roles is preferred.
  • Proven success in over-the-phone communication.
  • Knowledge of product and industry sales is advantageous.

Knowledge, Skills, and Abilities:
  • Exceptional written, verbal, and interpersonal communication skills.
  • Strong problem-solving and critical thinking abilities, with a focus on delivering quality results.
  • Proficiency in Microsoft Office applications.

This position is an equal opportunity role, committed to fostering a diverse and inclusive workplace.