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Patient Treatment Specialist
2 months ago
As a Treatment Coordinator at Riverside Oral Surgery, you will play a vital role in connecting our surgeons with patients, ensuring a smooth and reassuring treatment journey.
Key Responsibilities:
In-Depth Treatment Consultation: Work closely with our surgical team during patient evaluations to thoroughly understand their treatment requirements.
Compassionate Treatment Guidance: Clearly and empathetically present treatment options to patients. You will explain insurance details and financial arrangements, empowering them to make informed choices regarding their dental health.
Efficient Treatment Organization: Keep treatment plans well-organized, conducting regular follow-ups with both patients and surgeons to guarantee consistent progress. Utilize WinOMS for accurate input and tracking of treatment information.
Proactive Patient Engagement: Manage recall lists and unscheduled treatment reports to keep our patients informed. Your proactive approach will ensure comprehensive care.
Collaborative Support: Act as a liaison between our billing department and patients, ensuring clarity and manageability of financial responsibilities. Build strong relationships with referring dentists and external laboratories to enhance patient care.
Qualifications:
Dental Knowledge: Have a solid understanding of dental procedures and terminology, enabling effective communication with patients and team members.
Excellent Communication Skills: Showcase exceptional verbal and written communication abilities, simplifying complex concepts for better understanding.
Technological Competence: Proficiently navigate various computer software systems.
Customer Service Focus: Prioritize patient comfort and satisfaction in every interaction, demonstrating a warm and welcoming demeanor.
Strong Organizational Skills: Maintain high attention to detail and organizational capabilities, ensuring all aspects of treatment planning and follow-up are meticulously managed.
Negotiation and Problem-Solving Skills: Exhibit strong negotiation abilities, assisting patients in navigating financial arrangements confidently. Approach challenges with creativity to find mutually beneficial solutions.
Team-Oriented Attitude: Flourish in a collaborative environment, positively contributing to team culture and supporting colleagues in delivering exceptional patient experiences.
Benefits:
- Competitive base salary with a quarterly bonus structure and annual performance reviews.
- Comprehensive health insurance and benefits, including medical, dental, vision, and disability coverage.
- 401k retirement savings plan with employer matching contributions.
- Generous paid time off policy, starting with two weeks for vacation, sick leave, and personal time, increasing with seniority.
- Opportunities for career advancement within a rapidly growing oral surgery practice.
- Participation in company-sponsored events and activities.
If you are passionate about making a positive impact in patient care, we encourage you to consider this opportunity as a Treatment Coordinator.
