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Instrument Specialist

1 week ago

Lehigh Acres, Florida, United States Guitar Center Full time

Guitar Center is a dynamic retailer that fosters creativity and passion for music. As a Guitar Technician (Luthier), you will play a crucial role in delivering exceptional customer experiences by providing top-notch repair services for instruments owned by customers, while also maintaining store inventory.

We value our employees who are musicians, offering the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour. We provide robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Our Mission

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.

A successful Repair Technician at Guitar Center possesses the following characteristics:

  • Customer Focus: Understands customer service principles, able to provide an excellent customer experience, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them, learn quickly, take positive action without being requested to do so, develop knowledge and skills including product, store operations, sales, and leadership.