Customer Experience Specialist

6 days ago


Adrian, Minnesota, United States Joann Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Joann. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience
    • Provide personalized service to customers, ensuring their needs are met and exceeded.
    • Engage with customers to understand their project needs and provide expert advice on products and services.
    • Utilize the F.A.S.T. service model to ensure seamless customer interactions.
  • Sales and Service
    • Process customer transactions efficiently and accurately, ensuring a positive checkout experience.
    • Upsell and cross-sell products and services to customers, driving sales and revenue growth.
    • Provide expert advice on products and services, ensuring customers are satisfied with their purchases.
  • Team Leadership
    • Lead the store team to achieve business objectives, including sales and customer satisfaction targets.
    • Coach and develop team members to improve their skills and performance.
    • Collaborate with store management to identify opportunities to drive business growth and improve customer experiences.
Requirements
  • High school diploma or equivalent required.
  • 1+ years of supervisory experience in a customer-centric environment preferred.
  • Excellent communication and interpersonal skills required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical ability to stand for long periods, lift up to 49 pounds, and perform other physical demands of the job.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career growth and advancement.
  • Benefits package, including medical, dental, and vision insurance.
  • Tuition reimbursement and education assistance.
  • Team member discount on Joann products and services.


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