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Hotel Housekeeper
2 months ago
We are seeking a highly motivated and detail-oriented Hotel Housekeeper to join our team at the Hampton Inn Hershey Near the Park. As a Hotel Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of guest rooms and public areas, providing exceptional customer service, and maintaining a safe and secure environment for our guests.
Key Responsibilities- Clean and Maintain Guest Rooms: Clean and service assigned guest rooms, ensuring they meet the hotel's established standards of cleanliness and quality.
- Provide Exceptional Customer Service: Respond to guest requests and complaints in a professional and courteous manner, ensuring guest satisfaction and loyalty.
- Maintain a Safe and Secure Environment: Report any maintenance deficiencies or safety hazards to management, and ensure the confidentiality and security of all guest rooms.
- Perform Deep Cleaning and Seasonal Tasks: Complete additional deep cleaning and seasonal tasks as scheduled, ensuring the hotel's high standards are maintained.
- Collaborate with Team Members: Work collaboratively with other hotel staff to ensure seamless service delivery and maintain a positive team environment.
- Experience: Minimum one year of cleaning experience, with previous hotel experience preferred.
- Communication Skills: Ability to effectively communicate with guests, management, and co-workers to ensure understanding and resolve issues.
- Knowledge and Skills: Knowledge of proper chemical handling, and ability to lift and move heavy objects.
- Language Skills: Bilingual English/Spanish a plus, but not required.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We pride ourselves on delivering exceptional service and creating a positive work environment for our associates.