Voice Network Solutions Advisor
3 weeks ago
Average compensation for this position is approximately $70,000-$90,000 based on your level of expertise and prior experience.
This is an exciting opportunity to join our team as a Telecom Support Specialist at Crexendo Inc. You will be working closely with our customers to resolve their technical issues, provide expert advice, and deliver top-notch support services. This is an excellent chance to grow your career and make a real impact on our organization's success.
Key Responsibilities:
- Demonstrate excellent communication and problem-solving skills when interacting with customers.
- Analyze and resolve complex technical issues using industry-leading tools and technologies.
- Develop and maintain relationships with internal teams to ensure smooth service delivery.
- Provide regular updates and feedback to management on customer satisfaction and key performance indicators (KPIs).
Qualifications:
- Bachelor's degree in Telecommunications, Computer Science, or related field.
- Minimum two years of experience in telecom support or similar roles.
- Strong knowledge of networking concepts, including VOIP, SIP, LAN/WAN, and VLAN.
- Proficient in MS Office applications and CRM software.
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