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Retail Store Leader

2 months ago

Appleton, Wisconsin, United States Shoptikal, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Optical Manager to lead our team at Shoptikal, LLC. As an Optical Manager, you will be responsible for driving business growth, leading a team of optical professionals, and delivering exceptional customer service.

Key Responsibilities
  • Drive Business Growth
    • Lead the optical team to execute strategic plans and achieve sales, profit, and customer service objectives.
    • Model excellent customer service and selling techniques to maximize customer satisfaction and achieve business objectives.
    • Act with urgency to complete tasks and respond to customers.
    • Identify opportunities to grow business and develop business plans to drive profitable sales.
  • Lead and Develop Team
    • Hire, develop, and train optical professionals to ensure they have the skills and knowledge to deliver exceptional customer service.
    • Manage teammate performance and provide feedback to ensure they are meeting expectations.
    • Partner with Optometrists to ensure the team and doctor are working together to drive business and patient/customer care results.
  • Customer Service and Patient Care
    • Provide and continuously model excellent customer service in all customer interactions.
    • Dispense eyewear according to professional standards.
    • Perform key-carrier tasks, including opening/closing the store, cash office, committing payroll, and responding to alarm calls.
Requirements
  • Education and Experience
    • High School Graduate or equivalent.
    • 3 years of leadership experience or equivalent management experience with a strong customer service focus (preferably in an optical or retail setting).
    • Optician experience desired, ABO/Shopko OCE Certification required within 12 months of hire/promotion, full training program offered.
  • Skills and Abilities
    • Proven ability to lead, coach, and build relationships in a professional environment.
    • Able to direct and motivate a diverse teammate network.
    • Able to analyze and solve issues of varied scope and act decisively to implement solutions.
    • Solid organizational and planning skills.
    • Able to continuously monitor progress in relation to goal attainment.
    • Able to analyze financial data, recognize opportunities for improvement, and formulate plans to address.
    • Able to multi-task and remain flexible in an ever-changing environment.
    • Demonstrate commitment to provide great customer service.
    • Solid computer knowledge to include Microsoft Office Suite of programs.
Essential Functions and Work Requirements
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
  • Able to read and write at a high school graduate level.
  • Able to sit or stand for extended periods of time.
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.).
  • Ability to lift 10 to 20 pounds.
  • Ability to see (Near, Distance, Color, and Depth Perception).
  • Manual and finger dexterity, as well as hand/arm steadiness.
  • Ability to grip and hold items.
  • Good eye and hand coordination.
  • Demonstrate physical agility (bending, twisting, reaching, and pulling).
  • Able to operate a cash register, various optical equipment, and tools.
  • Able to work normal office hours to meet established deadlines.
  • Able to travel independently to support Company objectives and personal development.