Pharmacist Customer Service Representative

3 weeks ago


Manchester, New Hampshire, United States Amazon Full time
Pharmacist Job Description

We are seeking a talented pharmacist to join our team as a Clinical Customer Care Team member.

The successful candidate will have excellent interpersonal skills, strong written and verbal communication skills, and the ability to apply clinical knowledge in real-time to customer situations.

The team serves as an extension of the Customer Care Team in Salt Lake City, acting as the primary point of contact for customers and possessing extensive clinical knowledge to address their concerns.

Responsibilities:
  • Provide clinical guidance to customers over the phone and via email.
  • Support Customer Care and Clinical Customer Care phone agents with clinical inquiries.
  • Research and complete customer requests via Zendesk tickets.
  • Investigate and report potential Quality Related Events and PHI breaches.
  • Recommend OTC products for customers.

Estimated salary: $125,000 - $155,000 per year, depending on experience.



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