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Operations Leader for Experiential Hospitality

1 week ago


Big Sky Meadow Village, United States Gravity Haus Full time
About the Position

We are seeking an experienced and dynamic leader to join our team as an Operations Leader for Experiential Hospitality. As the Operations Leader, you will be responsible for overseeing all aspects of hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services.

Your primary focus will be on managing day-to-day hotel operations, ensuring seamless guest experiences and high standards of service and operational efficiency. You will work closely with our team to deliver exceptional guest experiences, drive operational excellence, and achieve financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.

Key Responsibilities
  • Operational Leadership: Manage hotel operations, ensuring seamless guest experiences and high standards of service and operational efficiency.
  • Financial Oversight: Monitor revenue targets, control costs, and prepare detailed financial reports.
  • Team Management: Recruit, train, and mentor hotel staff to create a cohesive and motivated team.
  • Guest Services: Champion customer service excellence by implementing service standards and handling guest complaints promptly and professionally.
  • Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership.