Hospitality Services Specialist

17 hours ago

Austin, Texas, United States Hilltop Residential Full time
Be Part of Our Community

Hilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. We are seeking a highly motivated Concierge Host to join our team and help create an unforgettable experience for our residents.

The estimated salary for this position is $42,000 - $52,000 per year, depending on experience. We offer a comprehensive benefits package, including competitive pay, 401k with company match, comprehensive medical, dental, and vision plans, paid life insurance, employee referral program, short and long-term disability, paid time off, employee rent discount program, and opportunities for growth and development.

About Our Mission:

Hilltop Residential is dedicated to creating a vibrant and supportive community for our residents. We strive to provide exceptional service and exceed the expectations of our guests. If you share our passion for service and hospitality, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Deliver exceptional service to residents and guests, exceeding their expectations and maintaining resident retention.
  • Create and promote a friendly and professional office environment by displaying exemplary customer service in all aspects of the position.
  • Inspect tour paths, amenities, models, and communities for quality assurance.
  • Meet, greet, and direct residents and guests.
  • Serve as the property ambassador and primary point of contact, providing onsite security presence.
  • Manage administrative requests from residents.
  • Verify and record visitor information.
  • Answer calls professionally, route calls to appropriate personnel, and assist callers with directions, etc.
  • Receive and process incoming and outgoing mail/packages.
  • Monitor lobby traffic and alert residents to arriving guests and deliveries.
  • Ensure common areas are clean and tidy, lighting is at proper level, and temperature is appropriate.
  • Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities.
  • Lead prospect tours until 8pm.
  • Manage leads in CRM software system.
  • Assist guests with guest suite rental check-ins.
  • Assist with after-hour move-ins and move-outs.
  • Answer phone calls and assist residents with requests.
  • Enter work orders in property management system.
  • Attend after-hours resident events with apartment life team once per month.
  • Document resident, guest, and employee requests, concerns, and incidents.

Requirements:

  • Availability Tuesday - Saturday (or Monday - Friday) 6:00pm - 2:00am.
  • At least six months experience in apartment, concierge, or hospitality industry preferred.
  • Outgoing, gregarious personality and enthusiasm for marketing, leasing, and sales.
  • Active knowledge of online social media and social presence avenues.
  • Strong organizational and administrative abilities.
  • Excellent communication and people skills.
  • A passion to serve residents, prospects, vendors, and colleagues.
  • Knowledge of Fair Housing Law.
  • Valid driver's license and/or access to reliable transportation.

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