Customer Service Director

7 days ago


Fremont, California, United States Community Choice Financial Family of Brands Full time
About the Position

We are looking for a skilled Store Manager to join our team and contribute to our success. As a Store Manager, you will be responsible for managing a team of sales associates and ensuring that all store activities are executed in accordance with company policies and procedures.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Recruit, train, and supervise a high-performing team to meet sales targets and provide excellent customer service
  • Maintain accurate records of financial transactions and reconcile discrepancies
  • Ensure compliance with all company policies and procedures, as well as relevant laws and regulations
  • Collaborate with other departments to promote cross-selling and upselling opportunities

Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 2 years of retail management experience, preferably in a check cashing or financial services environment
  • Proven track record of achieving sales targets and improving customer satisfaction
  • Strong leadership and communication skills, with the ability to motivate and develop a team
  • Ability to work flexibly, including evenings, weekends, and holidays


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