Customer Service Delivery Specialist
4 days ago
About the Role: As a Customer Service Representative at our forward-thinking logistics client, you will be responsible for delivering exceptional service to customers, business partners, and drivers. Your key responsibilities involve supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry.
About the Company: Our transformative logistics client is setting the standard for innovative solutions to deliver the highest level of value to their customers. They support services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This company has reached an annual revenue of $9B by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
Opportunity Details:
- This is a 3+ month contract
- Location: Missouri City, TX
- Estimated Salary: $16 per hour
Job Responsibilities:
- Provide assistance to customers and business partners via phone and email with questions and concerns
- Handle customer complaints professionally and resolve customer issues in a timely manner
- Monitor delivery route progress and provide updates as necessary
- Perform data entry tasks and maintain records in company systems
- Scan haul-away pods and verify necessary postage
- Process changes or cancellations to delivery orders
Requirements:
- High School Diploma or equivalent
- 1 year of customer service experience in a call center environment
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Able to multitask, stay organized, and work well under pressure
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