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Lobby Services Coordinator

2 months ago

New York, New York, United States Brickyard Properties llc Full time
Position Overview

Brickyard Properties LLC is looking for a dedicated Lobby Services Coordinator to enhance our guest experience. This role involves assisting visitors and pinpointing opportunities for operational improvements to boost service efficiency.

Key Responsibilities:

  • Manage guest check-ins and room assignments
  • Verify and process reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Facilitate payment collection from guests upon departure
  • Maintain accurate records of room occupancy and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Experience in customer service, front desk operations, or related fields
  • Proven ability to establish rapport with guests
  • Strong organizational capabilities
  • Exceptional written and verbal communication skills