Medical Imaging Equipment Specialist

5 days ago

Detroit, Michigan, United States Ziehm-OrthoScan Full time
Job Title: Field Service Engineer I

Ziehm Orthoscan Inc., a leading Medical Device manufacturer, is seeking a highly motivated and career-oriented professional to join our team as a full-time Field Service Engineer I.

About the Role:

The Field Service Engineer I is a customer-facing role that primarily installs, services, maintains, and modifies medical imaging equipment at customer sites. Our FSEs represent the face of the company to the customer, providing exceptional support and ensuring seamless operations.

Key Responsibilities:
  • Identify, analyze, and execute required service orders, including repairs, planned maintenance, and installations.
  • Provide consistent on-going support to customers through technical phone support, product installation, and service support in the field.
  • Provide product feedback on any issues/trends observed in the field and assist in developing solutions.
  • Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager.
  • Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
Requirements:
  • Bachelor's Degree preferred or at minimum an associate degree in electronics, biomedical, or related technical degree.
  • Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment.
  • Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy.
  • General computer knowledge to include DOS, Microsoft Windows, Unix, or Linux.
What We Offer:
  • The challenge of meaningful work, with constant opportunities to grow and develop world-class skills and a truly rewarding career.
  • A unique culture where people convert their passion into action.
  • The kind of competitive compensation you would expect from a world leader.
  • Ten paid holidays plus a generous PTO and vacation time plan.
  • Great benefit plans, major medical, dental, and vision.
  • Company 401(k) plan with an employer match.
Working Conditions:

Majority of the work is performed off-site at a customer's facility. Must be willing to work overtime as necessary. Must maintain a clean driving record, valid driver's license, and meet company insurability guidelines. May require PPE and periodic exposure to low-dose radiation.

We support a drug-free work environment. EOE/M/F/Disability/Vet.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

COVID-19 vaccination requirement.

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