Customer Care Specialist

3 days ago


West Point, Georgia, United States AMWASTE LLC Full time
Join Our Team

We are looking for a skilled and dedicated individual to join our team as a Customer Service Specialist at AMWASTE LLC. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is committed to making a positive impact.

  • You will be responsible for handling all customer inquiries and resolving any issues or concerns they may have.
  • Your expertise will ensure that all customer interactions are handled promptly, professionally, and in line with our company's high standards of service quality.
Responsibilities
  • Respond to customer inquiries and resolve issues via telephone and email.
  • Provide accurate and timely information about collections, rates, billing, and account status.
  • Communicate with customers, peers, supervisors, and managers to address current service standards and options.
  • Maintain accurate records, prepare reports, and perform related tasks such as data entry and word processing.
  • Collaborate with colleagues to coordinate services, records, and account status.
Requirements
  • A combination of education and experience is preferred, with a typical qualification including a High School Diploma or GED and two years of call center experience.
  • Possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Familiarity with computer systems and software applications, particularly those used in call centers and customer service environments.


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