Healthcare Customer Service Specialist
18 hours ago
We are seeking a skilled Healthcare Customer Service Specialist to join our team at i3 Verticals Management Services, Inc. The ideal candidate will possess excellent communication skills, a strong understanding of health insurance plans, and the ability to resolve complex issues in a timely manner.
About the Role:
- Provide expert customer service to patients, insurance members, and healthcare providers via phone and electronic channels.
- Respond to inquiries related to insurance coverage, medical claims, and patient services, ensuring accurate and empathetic communication.
- Maintain accurate records of interactions and services provided, adhering to data privacy regulations.
- Assist with claims and billing support, educating patients on benefits coverage and insurance-related questions.
- Collaborate with internal teams to address complex issues and ensure timely resolution.
- Ensure compliance with HIPAA regulations, handling sensitive information with confidentiality and care.
Requirements:
- High school diploma or equivalent required; associate's degree or relevant certifications preferred.
- At least one year of experience in a customer service role, preferably in a healthcare or insurance setting.
- Strong communication and problem-solving skills, with the ability to convey complex information clearly.
- Familiarity with health insurance plans, including HMO, PPO, Medicaid, Medicare, and private plans.
- Bilingual proficiency is a plus, as we serve a diverse patient and member base.
Compensation and Benefits:
The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
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