Customer Service Representative for Epic Care
5 days ago
Job Title: Customer Service Representative
Epic Care is currently seeking a highly skilled and customer-focused Medical Telephone Operator to join our team. This individual will be the first point of contact for all incoming calls to our organization, providing exceptional service to internal and external customers.
Job Summary:
This is a temporary position that requires a high school diploma or equivalent, with at least one year of customer service experience. The ideal candidate will have 1-2 years of experience working with EPIC EMR systems, although this is not mandatory. The successful applicant will be responsible for communicating professionally with patients and colleagues, assisting with appointment scheduling, and ensuring accurate and timely interdepartmental call transfers.
Responsibilities:
- Answer telephones and screen calls in accordance with guided workflows.
- Transfer calls to the appropriate recipient in a timely and professional manner.
- Perform patient scheduling functions as needed.
- Enter current patient information accurately in EPIC.
- Manage patient information flow and maintain accurate records in the EPIC EMR system.
- Communicate effectively with multiple departments to ensure seamless workflows.
- Achieve individual performance goals aligned with department objectives.
Qualifications:
- High school diploma or equivalent required.
- At least one year of customer service experience.
- 1-2 years of experience with EPIC EMR systems preferred.
Salary and Benefits:
The estimated salary for this position ranges from $41,600.00 to $51,250.00 per annum, depending on skills and experience. As a valued member of our team, you will receive competitive benefits and opportunities for growth and development.
Work Environment:
This role involves high levels of contact with patients and the public, requiring excellent communication and interpersonal skills. The work environment is dynamic and fast-paced, with a focus on delivering exceptional customer service.
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