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Business Systems Analyst

2 months ago


Charlotte, North Carolina, United States Insight Global Full time
Position Overview

As a Technical Analyst, you will be responsible for gathering, refining, and validating intricate business requirements, risks, and issues, translating them into comprehensive technical specifications for enterprise-wide application.

Key Responsibilities
  • Design high-level architectural diagrams and collaborate with team architects to document project workflows, serving as a reference for both developers and business teams.
  • Provide expertise in identifying and developing low-level design solutions, including process flows, sequence diagrams, error handling, and risk assessment.
  • Work closely with architecture, development, and testing teams to analyze system issues and define system requirements utilizing software platforms such as Postman, Swagger, and SOAP UI.
  • Collaborate with senior managers, project managers, and scrum masters to monitor project progress effectively.
  • Analyze data and generate insightful reports, dashboards, and applications using tools like Splunk Enterprise and SQL.
  • Gather user stories and technical/business requirements to assist developers in scaling project features.
  • Utilize Kafka to test API flows and validate database information.
  • Employ tools like Confluence pages, PlantUML, Camunda, and BPMN 2.0 to create or update business process models, sequence diagrams, process flow diagrams, and UI mockups.
  • Investigate triggered APIs across Telemetry/Service activation and Provisioning applications while maintaining relevant documentation.
  • Read and interpret code using Java and conduct API testing with tools like Postman.
  • Reverse engineer developed APIs built on Restful web services, NodeJS, PHP, and GraphQL to maintain comprehensive documentation across the organization.
  • Design data models to integrate new data sources into databases such as MongoDB, Oracle, and Elastic.
  • Manage user data by performing CRUD operations in databases like PING, MONGODB, Oracle DB, REDIS, and Elastic.
  • Retrieve data from existing databases using SQL and NoSQL queries, creating gap and root cause analysis reports.
  • Research and forecast future technical requirements based on insights from cross-functional teams, supporting project delivery from product design to implementation.
  • Collaborate with developers to document feature changes or business logic discrepancies post-production or deployments.
Company Commitment

We are a company dedicated to fostering diverse and inclusive environments where individuals can bring their authentic selves to work every day. We are an equal opportunity/affirmative action employer that values every individual.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Qualifications
  • Experience with Postman and/or SOAP UI.
  • Proficiency in creating design plans with Visio or Draw.io.
  • Experience with Kafka.
  • Familiarity with Camunda for orchestrating and building business workflows.
  • 7+ years of overall professional experience in IT across various roles, with a preference for candidates with a hands-on technical background in Engineering or Development.
  • Experience working with diverse databases, with a preference for Oracle and MongoDB.
  • Knowledge of Angular and NodeJS (ability to read code as needed and collaborate with developers).
  • Understanding of REST Web Services from a technical perspective.