Healthcare Operations Manager
4 weeks ago
About Our Role:
We are seeking a skilled Care Management, Manager to join our team at Roland & Associates LLC. As a key member of our healthcare operations team, you will be responsible for ensuring the delivery of quality services in accordance with established hospital, departmental, and regulatory/accreditation agency standards.
Responsibilities:
- Assure the delivery of quality services in accordance with established hospital, departmental, and regulatory/accreditation agency standards.
- Oversee the overall operations of the department, including quality assurance and performance improvement initiatives.
- Develop and manage department goals and objectives that align with the hospital's mission.
- Manage personnel, including employee compliance with hospital policies and procedures.
- Ensure employee orientation, skill competency, and continuing education requirements are met.
- Participate in the hospital's Performance Improvement Program and develop department-specific plans.
- Follow up on outliers and areas identified for improvement.
- Participate in committees, task forces, and projects as required.
- Ensure a safe employee/patient environment and follow up on staff incidents and safety issues.
Qualifications:
- 5 years of managerial experience in an acute hospital setting.
- Previous experience as a case manager required.
- Knowledge of healthcare financial, regulatory, and payer issues.
- Knowledge of state, local, and federal programs.
- Experience with Milliman/Interqual criteria.
- Computer skills and Microsoft Office experience.
- Ability to read, write, and analyze data.
- Ability to communicate effectively with patients and staff.
Additional Information:
All information will be kept confidential according to EEO guidelines.
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