Retail Operations Director

4 days ago


Oakland, California, United States Jobot Full time
Company Overview
We are a rapidly expanding multi-unit retail company headquartered on the West Coast, with over 30 units across our two flagship brands. Our team is driven by the guest experience and we're seeking a talented Retail Operations Director to join us in shaping the future of our car wash operations.

Salary
A competitive salary is offered for this position, ranging from $165,000 to $185,000 per year, with a bonus structure that rewards individual performance.

Job Description
In this pivotal role, you'll oversee the daily operations of multiple car wash locations, ensuring optimal productivity and profitability. You'll develop and implement business strategies, manage relationships with partners and vendors, and lead teams to surpass operational and financial goals.

Responsibilities
  • Develop and implement business strategies, plans, and procedures that align with our overall strategy.
  • Set comprehensive goals for performance and growth, and evaluate performance by analyzing and interpreting data and metrics.
  • Establish policies that promote a customer-centric culture and drive overall customer satisfaction.
  • Manage relationships with partners, vendors, and regulatory authorities.

Required Skills and Qualifications
To succeed in this role, you'll need:
  • A proven track record as a Director of Operations or similar leadership role, preferably in the car wash or related industry.
  • A minimum of 5 years of experience in managing multi-unit operations.
  • Strong understanding of business functions such as HR, Finance, Marketing, etc.


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