Global Customer Support Specialist
1 week ago
Job Overview
">This role involves supporting the operations of a customer-facing organization, ensuring that all interactions are handled efficiently and effectively. As a Switchboard Operator I, you will be responsible for managing incoming calls, greeting visitors, and directing them to the appropriate personnel.
">Key Responsibilities
">- ">
- Operate a switchboard or telephone console to route incoming calls and place outgoing calls">
- Greet visitors and direct them to the relevant personnel">
- Handle overseas telephone calls, conference calls, and emergency calls">
- Provide basic and accurate information in-person and via phone and/or email">
- Familiarity with a military environment">
- Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations">
Requirements
">To succeed in this position, you will need:
">- ">
- A High School Diploma or equivalent">
- Experience as a telephone operator">
- Technical skills related to operating a switchboard console">
- A Secret security clearance level">
- US citizenship is required">
Compensation and Benefits
">The estimated hourly rate for this position is between $16.48 - $22.30. This is not a guarantee of compensation or salary, but rather an estimate based on experience, geographic location, and other factors.
">In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.
">We also prioritize work-life balance, providing full flex work weeks where possible and a variety of paid time off plans.
">Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.
">About Us
">General Dynamics Information Technology (GDIT) is a leading provider of IT and professional services to the US government, defense, and intelligence communities.
">We deliver solutions at the edge of innovation, harnessing the power of technology to create immediate value and drive mission success.
">Join our team and contribute to creating a safer, smarter world.
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