Global Customer Support Specialist

1 week ago


Shaw Air Force Base, United States General Dynamics Full time

Job Overview

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This role involves supporting the operations of a customer-facing organization, ensuring that all interactions are handled efficiently and effectively. As a Switchboard Operator I, you will be responsible for managing incoming calls, greeting visitors, and directing them to the appropriate personnel.

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Key Responsibilities

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  • Operate a switchboard or telephone console to route incoming calls and place outgoing calls">
  • Greet visitors and direct them to the relevant personnel">
  • Handle overseas telephone calls, conference calls, and emergency calls">
  • Provide basic and accurate information in-person and via phone and/or email">
  • Familiarity with a military environment">
  • Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations">
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Requirements

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To succeed in this position, you will need:

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  • A High School Diploma or equivalent">
  • Experience as a telephone operator">
  • Technical skills related to operating a switchboard console">
  • A Secret security clearance level">
  • US citizenship is required">
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Compensation and Benefits

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The estimated hourly rate for this position is between $16.48 - $22.30. This is not a guarantee of compensation or salary, but rather an estimate based on experience, geographic location, and other factors.

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In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.

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We also prioritize work-life balance, providing full flex work weeks where possible and a variety of paid time off plans.

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Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

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About Us

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General Dynamics Information Technology (GDIT) is a leading provider of IT and professional services to the US government, defense, and intelligence communities.

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We deliver solutions at the edge of innovation, harnessing the power of technology to create immediate value and drive mission success.

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Join our team and contribute to creating a safer, smarter world.



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