IT Service Delivery Manager

4 days ago


Lansing, Michigan, United States Saxon Global Full time
Job Title: IT Service Delivery Manager

Saxon Global is seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality IT services to our clients. The successful candidate will have a strong background in IT service management and a proven track record of delivering successful projects.

Key Responsibilities:
  • Develop and implement IT service management strategies to meet business objectives
  • Lead cross-functional teams to deliver IT services and projects
  • Ensure IT services are delivered to high-quality standards and meet customer expectations
  • Manage IT service budgets and resources to ensure efficient use of resources
  • Collaborate with stakeholders to identify and prioritize IT service needs
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 15-20 years of experience in IT service management
  • Minimum 10 years of managerial experience
  • Strong leadership and communication skills
  • Ability to analyze and evaluate complex IT service management issues
Preferred Qualifications:
  • Experience in managing IT service delivery teams
  • Knowledge of IT service management frameworks and standards
  • Ability to work in a fast-paced environment and prioritize multiple tasks


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