Housekeeping Supervisor
19 hours ago
The Housekeeping Supervisor at MCR Hotels is responsible for ensuring the cleanliness and quality of guest rooms and public areas in the hotel. This role requires a positive attitude, willingness to learn, and effective communication skills. The successful candidate will be able to work well in stressful situations, handle problems in the workplace, and maintain a key control system for the department.
Key Responsibilities- Ensure completion of daily objectives while maintaining hotel brand standards of cleanliness and guest satisfaction.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Monitor and direct all housekeeping and laundry personnel.
- Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel.
- Ensure completion of daily objectives (opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department).
- Monitor and direct housekeeping and laundry personnel.
- Conduct daily department meetings with housekeeping staff.
- Monitor work orders and submit to Engineering department according to procedures.
- Balance and clear the room status nightly.
- Review Guest Request log daily.
- Monitor all V.I.P.'s, special guests, and requests.
- Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
- Assist in monthly and quarterly housekeeping inventories.
- Must have a positive attitude and willingness to learn.
- Experience in a hotel housekeeping or a related field.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
- Must have basic arithmetic functions.
- Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must be 18 years of age or older to perform this job.
MCR Hotels is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. We offer hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement, and upward mobility, as well as health, dental, and vision insurance available after 30 days of employment for full-time team members.
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