Support Associate

2 weeks ago

Tulsa, Oklahoma, United States Chico's Full time
Job Summary

We are seeking a highly organized and customer-focused Support Associate to join our team at Chico's FAS, Inc. As a Support Associate, you will play a vital role in ensuring the smooth operation of our sales floor and stockroom.

Key Responsibilities
  • Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
  • Reorganize merchandise as needed to maximize stock space and ensure a visually appealing store environment.
  • Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store-to-store transfers and Locate requests accurately and timely.
  • Process visual packet materials, props, and signage in a timely manner and store stockroom hardware, hangers, sign holders, etc.
  • Participate in pricing changes and markdowns, and alert store management to cash supply needs.
  • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
  • Contribute to boutique cleanliness and organization.
Customer Experience
  • Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other applicable operations.
  • Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
  • Sign up clients for the reward program.
Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and solicit feedback readily.

This position may be found in multiple brands, and some duties may vary from brand to brand.

Qualifications
  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Able to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Exposure to visual merchandising and product placement techniques desired.
  • Communicate with customers, associates, and management; wear/communicate with headset.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.
Physical Requirements
  • Constant Walking/Standing % of 8-hour shift.
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
  • Frequent Climbing- 34%-66% of 8-hour shift.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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