Customer Service Expert

3 weeks ago


Poplar Bluff, Missouri, United States Cable One Full time
Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team at Cable One. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers. This is an exciting opportunity to work with a leading provider of cable television, internet, and phone services.

Key Responsibilities:
  • Handle high-volume customer calls and provide resolution to customer complaints in a professional and courteous manner.
  • Respond to customer inquiries and resolve issues related to billing, service outages, and equipment installations.
  • Work closely with internal teams to resolve complex customer issues and improve overall customer satisfaction.


Requirements:
  • Bachelor's degree or equivalent experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.


Benefits:

Cable One offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off. We also offer opportunities for career growth and development, as well as a collaborative and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Estimated Salary:$45,000 - $60,000 per year, depending on experience.

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