Customer Service Technician

2 days ago

Stockton, California, United States Mindlance Full time
Job Description:

We are seeking a highly skilled and motivated Field Service Technician to join our team at Mindlance. As a Field Service Technician, you will be responsible for traveling to various locations to repair and maintain ATMs, ensuring they are functioning properly and efficiently.

As a Field Service Technician, you will represent the Mindlance brand, problem-solve at a basic module level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, resolve task-related problems in straightforward situations, and emphasize manual skills.

Some of the tasks that our Field Service Technicians do each day include:

  • Performing minor maintenance, repairs, and component replacement at the module level.
  • Maintaining parts inventory and related records.
  • Providing status reports throughout the service repair.
  • Diagnosing problems based on the information provided in the call and through the error logs on the ATM.
  • Responsible for ownership of customer issues until resolution according to SLA agreements.
  • Practicing security safety procedures when working with ATMs and or within financial institutions.
  • Completing client-specific training and certifications.
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

  • May require bending/squatting, walking/standing/sitting for prolonged periods.
  • May require prolonged travel based on your service area.
  • Carry and or lift a tool kit/parts of varying weights.
  • You may be dispatched daily on a call-by-call basis or have a daily schedule.
  • You may be required to work on rotating shifts, nights, and or weekends.
Basic Qualifications:
  • High School Diploma or equivalent 0-1 years of related experience.
  • Reliable transportation.
  • A smart phone to receive work orders on and access support documentation. Android or iPhone.
Required Availability, Experience, and Skillset:
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
  • Must have a high level of personal integrity and work well with minimal supervision.
  • Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
  • Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Preferred Qualifications:
  • An associate degree is preferred.
  • Previous experience with Client or similar equipment is preferred.

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