Service Quality Excellence Leader

5 days ago


Milwaukee, Wisconsin, United States Wellpoint Care Network Full time
Overview

We are seeking a skilled Service Quality Excellence Leader to join our team at Wellpoint Care Network.

Based in (location not specified), this role offers a competitive salary of $$80,000 - $110,000 per year.

About the Job

This is a full-time position that requires occasional travel. You will work on-site or remotely with a reliable broadband connection.

The ideal candidate will have a passion for delivering high-quality services and improving program outcomes. Your strong leadership skills, attention to detail, and ability to work independently will make you an asset to our team.

You will analyze data to identify trends, gaps, and areas for improvement, and develop strategies to enhance service delivery and compliance. Your expertise in child welfare services and quality assurance processes will be valuable assets in this role.

In addition to your technical skills, you should be able to demonstrate cultural humility, effective communication, and collaboration with stakeholders. If you are a self-motivated and organized individual who thrives in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Analyze data to identify trends, gaps, and areas for improvement
  • Develop and implement strategies to enhance service delivery and compliance
  • Lead quality improvement initiatives and implement corrective actions
  • Collaborate with leadership to evaluate program outcomes and develop program improvements
Requirements
  • Bachelor's degree in human/social services or related field required; Master's degree preferred
  • Minimum five years of child welfare experience required
  • Minimum two years of supervisory experience required; child welfare supervisory experience preferred
  • Knowledge of applicable theories, practice, and techniques of child welfare service delivery and Agency operations
Benefits
  • Competitive salary range: $80,000 - $110,000 per year
  • Flexible work schedule with occasional evenings and weekends
  • Opportunities for professional growth and development
  • Award-winning employer with a commitment to diversity, equity, and inclusion

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