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Complaint Resolution Specialist

2 months ago

Elkton, Maryland, United States JBL Resources Full time
Job Summary

We are seeking a highly skilled Complaint Resolution Specialist to join our team at JBL Resources. As a key member of our engineering team, you will be responsible for managing and resolving product complaints, ensuring that devices meet the highest standards of quality and regulatory compliance.

Key Responsibilities
  • Lead the investigation of product complaints, including root cause analysis and corrective action plans.
  • Analyze complaint data to identify trends or issues and provide recommendations for improvement.
  • Collaborate with cross-functional teams, including Quality Assurance, Manufacturing, and R&D, to address and resolve product issues.
  • Ensure all documentation meets regulatory standards and internal procedures.
  • Stay current with industry standards and regulations.
  • Contribute to continuous improvement initiatives by providing feedback and recommendations based on complaint data.
Requirements
  • Bachelor's degree in Engineering required.
  • 3-7 years of complaint/failure investigation experience.
  • Hands-on failure investigation of used products, mechanical aptitude.
  • Medical Device industry experience required.
  • Strong understanding of complaint handling processes, root cause analysis, and corrective action/preventive action (CAPA) systems.
  • Proficiency in data analysis and statistical tools.
  • Knowledge of regulatory requirements and industry standards (e.g., FDA, ISO).
What We Offer

As a Complaint Resolution Specialist at JBL Resources, you will have the opportunity to work with a best-in-class medical device manufacturer and contribute to the development of innovative solutions that improve patient outcomes. We offer a dynamic and collaborative work environment, competitive compensation, and opportunities for professional growth and development.