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Membership Team Member

2 months ago

Philadelphia, Pennsylvania, United States Greater Philadelphia YMCA Full time
Job Title: Membership Team Member

At the Greater Philadelphia YMCA, we are seeking a highly motivated and customer-focused Membership Team Member to join our team. As a key member of our membership team, you will be responsible for providing exceptional customer service, promoting membership sales, and ensuring a positive member experience.

Key Responsibilities:
  • Provide exceptional customer service to members and prospective members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Sell memberships and promote YMCA programs and services to meet individual member needs.
  • Process membership transactions, including registrations, renewals, and cancellations.
  • Assist with special events, member appreciation, and other activities to enhance the member experience.
  • Work collaboratively with other team members to achieve membership sales and retention goals.
  • Perform other related duties as assigned.
Requirements:
  • High school diploma or equivalent required; some college preferred.
  • At least 1 year of experience working in a customer service capacity.
  • Ability to work in a fast-paced environment and meet sales and retention goals.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings and weekends.
Our Culture:

The Greater Philadelphia YMCA values CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior. We believe that these values are essential to achieving our mission of improving lives by connecting people to health, well-being, and to each other.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification.