Optometrist Assistant

7 days ago

Columbia, Maryland, United States EssilorLuxottica Full time
About EssilorLuxottica

At EssilorLuxottica, we're committed to improving people's lives by providing the best possible vision care. With over 35 years of experience and a presence in over 150 countries, we're the largest optical retailer in North America.

Salary & Benefits

The estimated salary for this position is $45,000-$60,000 per year, depending on location and experience. Additionally, you may be eligible for a competitive bonus and/or commission plan, as well as a comprehensive benefits package including health care, retirement savings, paid time off/vacation, and employee discounts.

Job DescriptionOverview

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

Responsibilities:
  • Greet customers without delay (within 30 seconds).
  • Promptly answer the telephone (3 rings) in a friendly and courteous manner.
  • Explain all required paperwork, tests, products and services
  • Attentive to details; review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
  • Show patience and courtesy to indecisive or difficult customers and patients.
  • Perform work accurately and thoroughly despite time pressure and customer volume.
  • Identify situations involving unsatisfied customers and act quickly for resolution. .
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
  • Place contact lens orders, process shipments and properly submit invoices for payment.
  • Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
  • Accurately operate the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
  • Explain to customers 'One Hour' processing and expected delivery times.
  • Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided guidelines.
  • Maintain a safe working environment for all associates/patients.
  • Quickly respond to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Skills and Qualifications
  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem solving ability
  • Familiarity with cash register, computers and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications
  • Previous experience in customer service, retail and/or optical
  • Strong interpersonal skills

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