Highly Skilled IT Support Specialist

7 days ago


Frankfort, Illinois, United States RWK Design Inc Full time

About the Role

As a Highly Skilled IT Support Specialist at RWK Design Inc, you will play a crucial role in ensuring our managed service clients receive exceptional technical support.

We are seeking an experienced professional with a strong background in troubleshooting and resolving complex IT issues. The ideal candidate will have excellent communication skills, be able to work independently, and possess a positive attitude.

The successful candidate will be responsible for providing top-notch support to our clients, collaborating with our IT team, and participating in onboarding or special projects as needed.

Key Responsibilities

  • Clarify, troubleshoot, and resolve technical issues via telephone and remote access tools
  • Collaborate with team members, service coordinators, and service managers to provide support to partners
  • Provide assistance for PCs, servers, printers, software, and networking
  • Manage and complete requests assigned through our help desk ticketing system
  • Configure, repair, and deploy IT equipment as needed
  • Document processes and update existing documentation
  • Support Microsoft products, including Active Directory, Office 365, Teams, SharePoint, and MS Office suites

Requirements

  • Minimum five plus years of relevant work experience
  • Demonstrated ability to function effectively both independently and within a team
  • A positive attitude with effective written and verbal communication skills
  • Ability to deliver highly technical information to less technically savvy individuals
  • Strong problem-solving techniques and attention to detail
  • Strong time management skills

Compensation

The estimated salary range for this position is $70,000 - $90,000 per year, depending on experience and qualifications.


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