Highly Skilled IT Support Specialist
7 days ago
About the Role
As a Highly Skilled IT Support Specialist at RWK Design Inc, you will play a crucial role in ensuring our managed service clients receive exceptional technical support.
We are seeking an experienced professional with a strong background in troubleshooting and resolving complex IT issues. The ideal candidate will have excellent communication skills, be able to work independently, and possess a positive attitude.
The successful candidate will be responsible for providing top-notch support to our clients, collaborating with our IT team, and participating in onboarding or special projects as needed.
Key Responsibilities
- Clarify, troubleshoot, and resolve technical issues via telephone and remote access tools
- Collaborate with team members, service coordinators, and service managers to provide support to partners
- Provide assistance for PCs, servers, printers, software, and networking
- Manage and complete requests assigned through our help desk ticketing system
- Configure, repair, and deploy IT equipment as needed
- Document processes and update existing documentation
- Support Microsoft products, including Active Directory, Office 365, Teams, SharePoint, and MS Office suites
Requirements
- Minimum five plus years of relevant work experience
- Demonstrated ability to function effectively both independently and within a team
- A positive attitude with effective written and verbal communication skills
- Ability to deliver highly technical information to less technically savvy individuals
- Strong problem-solving techniques and attention to detail
- Strong time management skills
Compensation
The estimated salary range for this position is $70,000 - $90,000 per year, depending on experience and qualifications.
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