Business Systems Analyst

1 week ago

Waukegan, Illinois, United States Brooksource Full time
About the Role

We are seeking a highly skilled and strategic Business Systems Analyst to join our client in supporting their enterprise-wide chatbot-Analytics Workstream. This role will focus on ensuring the stability and continued success of the Chatbot, which is already live and integrated across multiple systems enterprise-wide.

You will play a key role in analyzing data from AVA, creating effective dashboards, helping to make metrics-based decisions, and supporting the product as it evolves. This is an opportunity to work on cutting-edge AI technology, drive improvements, and provide impactful insights to stakeholders.

Key Responsibilities
  • Collaborate closely with business and IT stakeholders to gather functional and technical requirements.
  • Provide detailed analysis of data metrics and make recommendations for enhancements or adjustments to ensure system stability and optimal performance.
  • Assist the team in fine-tuning APIs connected to data in Cloudera, ensuring alignment with business needs and resolving integration issues.
  • Serve as a strategic advisor, pushing vendors and internal teams toward viable solutions and to make data-based decisions.
  • Develop and maintain functional and technical documentation, ensuring accuracy and clarity in requirement specifications.
  • Utilize data analytics tools to deep dive into metrics, build and improve dashboards, and provide data visualizations that drive business insights.
  • Partner with teams from integrated systems to ensure seamless operation and alignment.
  • Offer guidance on best practices in data visualization tools and analytics-based decision making.
Qualifications
  • 5+ years of experience in Business Systems Analyst or related roles.
  • Proficiency in SQL and data analytics, with experience in building dashboards and data visualization.
  • Strong communication and documentation skills, with the ability to translate business requirements into technical specifications.
  • Experience with enterprise-level systems integrations.
  • A proactive, solution-oriented mindset, capable of challenging the status quo and providing strategic input.
Nice-to-Have
  • Experience in data governance and operations.
  • Experience working with AI or chatbot-related technology.
Why Join Us?
  • Be part of an innovative AI-driven initiative that is at the forefront of cutting-edge technology in virtual assistance.
  • Join a tight-knit, collaborative team within a larger organization, providing ample opportunity for cross-functional learning and growth.
  • Work on high-visibility projects that directly impact the enterprise, supporting a system already implemented company-wide.

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