Massage Therapist

1 week ago


Sunny Isles Beach, Florida, United States FirstService Residential Full time

Spa Guest Service Coordinator

Welcome to our team at FirstService Residential, where we are seeking a highly skilled Spa Guest Service Coordinator to join our team. This role is responsible for providing exceptional guest service by answering calls, greeting guests, making appointments, and maintaining the Spa area. This position requires multitasking, teamwork, and a flexible schedule, including weekends.

Key Responsibilities:

  • Work in a fast-paced environment with a high level of efficiency
  • Multitask and prioritize tasks to meet deadlines
  • Collaborate effectively with teammates to achieve common goals
  • Accurately schedule appointments and manage guest bookings
  • Handle cash and credit transactions with accuracy and attention to detail
  • Answer calls in a friendly and professional manner
  • Manage spa treatments and services, including knowledge of products and services
  • Stock and maintain retail items and brochures
  • Attend training classes and staff meetings to stay up-to-date on company policies and procedures
  • Maintain a safe and clean work environment

Requirements:

  • High school diploma or equivalent
  • Reception or salon/spa experience preferred
  • Strong communication and interpersonal skills
  • Customer service skills and ability to handle difficult situations
  • Knowledge of Microsoft Office and ability to learn new software

Physical Requirements:

  • Lift 20 – 35 pounds
  • Stand for long periods and walk frequently
  • Ability to climb stairs and navigate property quickly
  • Handle objects and equipment with care
  • Communicate effectively with guests and team members

Benefits:

Full-time associates are eligible for medical, dental, vision, time off benefits, paid holidays, and a 401k with a company match. Occasional travel may be required for training and company functions.

Compensation: $17 per hour

Disclaimer:

This job description provides an overview of the responsibilities and qualifications for the Spa Guest Service Coordinator position. Management reserves the right to assign or reassign duties as needed.



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