Director of Event Technology

6 days ago


Saint Petersburg FL, United States Encore Full time
Job Title: Director of Event Technology

At Encore, we are seeking a highly skilled and experienced Director of Event Technology to join our team. This is a unique opportunity to lead our event technology operations and drive business growth.

Key Responsibilities:
  • Venue Partner Relationships: Develop and maintain strong relationships with clients at all levels of their organization, providing outstanding customer service and focusing on customer retention.
  • Financial Management & Reporting: Drive results by managing an efficient and profitable operation, with a focused approach on revenue maximization and profitability using cost control measures.
  • Operations Management: Perform and direct daily floor operations, including scheduling and equipment setups, operation, and strikes.
  • Technical Ability: Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to resolve equipment and software issues.
  • Sales Management: Create effective strategies to maximize revenue per-event for assigned customers, including upsell and cross-sell opportunities.
Requirements:
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 3+ years of audio visual experience, 1+ years of supervisory experience, and 2+ years of customer service or hospitality experience.
  • Skills: Working knowledge of audio visual equipment in a live show environment, proficiency with computer hardware and software, and effective leadership abilities and customer satisfaction focus.
Competencies:
  • Hospitality: Provide exceptional customer service and create a welcoming environment for clients and colleagues.
  • Financial Acumen: Manage budgets, track expenses, and make informed financial decisions.
  • Responsiveness: Respond promptly to client inquiries and concerns, and communicate effectively with colleagues and stakeholders.


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