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Retail Shift Lead

2 months ago

Laredo, Texas, United States 5.11 Tactical Full time
Job Summary

We are seeking a highly motivated and experienced Shift Lead to join our team at 5.11 Tactical. As a Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Direct and model 5.11's Values, Mission, and Service standards to provide an elevated customer experience.
    • Work closely with the 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
    • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
    • Assist with reductions, price changes, and transfers.
    • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • Have working knowledge and oversee use of all Company systems in store.
  • Build Customer Relationships
    • Create an environment that maintains a 100% focus on the customer.
    • Model selling behaviors to build customer relationships and brand loyalty.
    • Model and support use of store tools and systems to nurture customer relationships.
  • Achieve Results
    • Accountable for store and individual sales goals.
    • Help attract, recruit, hire, and train high-caliber leadership service specialists.
    • Help assess team's performance and provide feedback using both informal and formal methods. Ensure all team members are working together to create a positive environment and resolve issues.
    • Write and flex store labor schedule.
    • Help manage store controllable expenses.
    • Protect the assets of the store through implementation of loss prevention practices.
    Requirements
    • Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred.
    • Previous retail management or supervisory experience.
    • Proven ability to provide a superior customer experience and drive customer loyalty.
    • Proven ability to assess talent and manage performance.
    • Proven business acumen with strategic and analytical skills.
    • Ability to effectively communicate with all levels of an organization.
    • Schedule flexibility to include evenings and weekends.
    • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
    • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
    • Must occasionally lift and/or move up to 15 pounds.
    • Ability to use a POS system.
    Our Values

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity.

Service – We wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer, we fulfill the mission of a lifetime.

Unity – We build together—as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care, and clarity, we empower each other to reach new heights.

Impact – We have big ambitions, and they start and end with our consumer. With them in mind, we innovate for impact—we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.

Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other's backs. We persist—determined to Always Be Ready.