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Service Excellence Representative

2 months ago

Abbeville, United States WorkSmart Staffing Full time
Position Overview:

The role of a Customer Service Representative involves a variety of responsibilities aimed at delivering exceptional service to our industrial market clientele. This position is crucial for fostering sales growth and enhancing the overall customer journey.

Key Responsibilities:

  • Manage incoming and outgoing communications through phone and email channels.
  • Assist customers with inquiries and provide solutions to enhance their experience.
  • Collaborate with team members to ensure customer satisfaction and service efficiency.
  • Document customer interactions and feedback for continuous improvement.

Qualifications:

  • High School diploma or equivalent.
  • Experience in retail or customer service environments is preferred.
  • Strong communication skills and a customer-oriented mindset.